Reception procedures at UNHCR office


One of the roles of UNHCR Representation in Ukraine is to provide free of charge legal and social services to persons wanting to apply for asylum. Only the Ukrainian government can award you refugee status or complementary protection and therefore legal rights in Ukraine. UNHCR can only help you to apply and support your case through these legal procedures. For this reason, it is essential that you apply for refugee status or complementary protection with the Ukrainian government.

Reception of persons of concern to UNHCR is normally made at the premises of UNHCR NGO partners.

In Kyiv City and Region, Legal services are provided through Charitable Foundation “Right to Protect” at 55, Shekavitskaya Str., Kyiv, phone: (+38044) 337-1762. Monday to Friday (10 am to 5 pm)

Social services including material assistance are provided through ROKADA at 7, Chumaka Str., Kyiv, (+38044) 501-56-96. Monday, Wednesday and Friday (10 am to 5 pm)

The contact details of the State Migration Service’s offices will be provided at request.

The contact details of other Legal and Social NGO partners of UNHCR around Ukraine can be found here.

Visitors are received at the UNHCR by appointment only. Exceptions are made for emergency situations, where security-related or life-threatening concerns are substantiated.

Requests for appointments with UNHCR or specific requests addressed to UNHCR should be submitted in writing to UNHCR office mailbox to the address: 14, Lavrska Str., Kyiv, 01015, Ukraine or through NGO partners. Please indicate the return postal or e-mail address on your letter, to which a response will normally be sent within two months. If you have no regular postal address, please indicate the UNHCR NGO partner office to which the response should be sent for your collection and a telephone number. Please note that not all inquiries will receive a reply.

Request for appointment or advice can also be made by telephone to the UNHCR office. On legal/social issues you can contact Protection Unit at (+38044) 288-9686 and (+38044) 288 9424 on Monday, Wednesday and Friday from 2:30 to 4:30 pm. 


If you have any specific indications of misconduct, abuse, fraud or corruption involving UNHCR staff members or staff of the UNHCR NGO partners, you should report them in writing to the UNHCR Representative (directly to UNHCR mailbox or by regular mail to the address: 14, Lavrska Str., Kyiv, 01015, Ukraine).

 The UNHCR Representative will deal with all complaints CONFIDENTIALLY. Please note that anonymous complaints will not be considered.