Advisory on recent instances of bank fraud



The United Nations High Commissioner for Refugees (UNHCR) is concerned regarding recent instances of fraud which have affected internally displaced persons throughout Ukraine.

Several persons have recently reported to UNHCR that they have been asked to provide their banking details, or other personal details, by callers who introduced themselves fraudulently. 

 While none of these callers claimed to be from UNHCR, reminder is given of the following: 

  • UNHCR, and its legitimate partner organizations, will never initiate contact via telephone seeking bank account numbers, personal identification numbers (PINs), or online passwords.
  • All services provided by UNHCR and partners to refugees, asylum-seekers, stateless persons, internally displaced persons and refugee returnees are free of charge.
  • UNHCR may be contacted directly via telephone - 0 800 307 711, free of charge, from Monday to Friday 09:00 – 18:00. 

 Further reminder is given to all persons regarding the following best practices in protecting personal data:

  • Never give out your personal banking information unless you have initiated contact.
  • Never disclose your PIN code to third parties, including relatives, friends, bank employees,     cashiers and people who are trying to help you when using the card.
  • Do not share your bank account data or information inscribed on a bank card, including PIN, to persons who call on the phone.
  • You should contact your bank immediately to report lost or stolen cards.