After a year of restrictions, people in eastern Ukraine face alarming hardships crossing contact line

GENEVA/KYIV, 30September 2016 - Extraordinary restrictions on movement in eastern Ukraine now in their second year have created increasingly alarming hardships and limited the access of thousands of people including the elderly to healthcare and social payments.

UNHCR is calling on authorities to help ease the plight of some 26,000 people crossing the dividing line between government-controlled and non-government controlled areas of Ukraine daily. They face exhausting and often abusive procedures, including having to wait long hours in line to cross to see their relatives, purchase goods and medicines or resolve documentation issues in order to get their pensions and benefits.

The long lines remain the biggest concern of people crossing the line of contact. They then go through lengthy document and security checks by a limited number of personnel.  More than half of those travelling by car say it is almost impossible to complete the formalities in one day and that they have had to stay overnight at least once at a crossing point.

A UNHCR survey found that one in four people trying to cross were in the category of extremely vulnerable individuals – those with disabilities, the elderly, persons with a severe medical condition, and women, often travelling alone and accompanied by children.  UNHCR observed an elderly couple that spent 7 hours on their feet waiting for the bus to transport them to their relatives.  

People line up to cross with no adequate waiting facilities, such as shelter from rain or sun and there is no emergency medical support. Several deaths were reported at the height of the summer and the situation is certain to be more alarming, come winter. There is a lack of sufficient water and sanitation facilities for the people in lines.

Based on the monitoring results, UNHCR this summer installed weather shelters to protect people from rain and sun at all open crossing points in eastern Ukraine. Our teams are working to provide transport solutions for the remote communities on both sides affected by the ongoing conflict.

Despite the ceasefire agreed in 2015, the security situation in eastern Ukraine remains tense and volatile. Flare-ups of hostilities continue, and people waiting to cross the contact line risk being harmed by shelling or the presence of landmines and explosive remnants of war.

Many communities have been left isolated as regular transport connections were halted because of shelling.  There is an urgent need for bus lines to ensure travel across the line of contact for vulnerable persons, who make up more than 40 per cent of those crossing.

During the UNHCR survey people also raised concerns over alleged checkpoint corruption and checkpoints closures on multiple occasions due to shelling. Many are not informed about regulations related to crossing the line of contact and documentation required. Non-recognition of documents issued by de-facto authorities in non-government controlled areas prevents crossing of children to government controlled areas. Several cases were reported when children were denied crossing to the non-government controlled areas when they were accompanied by only one parent

UNHCR calls on authorities to facilitate and simplify the procedures at the crossing points. Authorities need to ensure more registration booths, having cameras installed to prevent abusive practices, having female staff on duty at all check points. UNHCR is working on a package of measures to improve the situation and fasten the procedure and is planning to have a bus line for vulnerable people to cross the contact line with fewer obstacles on both sides.

For more information on this topic, please contact:


- In Geneva, William Spindler: +41 79 217 3011, This email address is being protected from spambots. You need JavaScript enabled to view it.
- In Geneva, John Chiahemen, This email address is being protected from spambots. You need JavaScript enabled to view it. , +41 79 513 9545
- In Ukraine, Ivanna Myronenko-Dribna, This email address is being protected from spambots. You need JavaScript enabled to view it. , +380 67 407 1863